運送政策
This Shipping Policy explains how orders are processed, handled, and delivered once a purchase is made through our website. By placing an order, you acknowledge that you have read and agreed to the terms described in this policy. We aim to provide reliable and timely delivery, and we work with trusted carriers to ensure your products arrive safely and in good condition.
Order processing generally begins as soon as payment is confirmed. The time required to prepare an order for shipment may vary depending on product availability, warehouse workload, and the type of item purchased. Processing times are separate from delivery times, and delays during high-volume periods, holidays, or unforeseen operational issues may occur. Customers will receive a confirmation email once an order is placed and another notification when the shipment has been dispatched.
Shipping times depend on the destination, shipping method selected at checkout, and the efficiency of the carrier. Estimated delivery windows provided on our website are approximations and are not guaranteed, as actual transit times may vary due to factors such as customs procedures, carrier delays, weather conditions, remote delivery locations, or other circumstances beyond our control. International shipments may require additional processing and may be subject to inspections, import restrictions, and customs requirements that vary by country.
Customers are responsible for providing accurate and complete shipping information. We are not liable for delays or delivery failures caused by incorrect addresses, missing information, or issues arising from the customer’s failure to receive the package. If a shipment is returned due to an incorrect address or an inability to be delivered, the customer may be required to pay additional shipping fees to resend the package.
Some orders may arrive in multiple packages depending on product type, availability, or warehouse distribution. In such cases, tracking information may be provided separately for each shipment. We make every effort to ensure that all items in an order are delivered as quickly as possible, even when shipped individually.
Once a package is handed over to the carrier, risk of loss and responsibility for tracking transfer to the customer. We encourage customers to monitor their tracking information and contact the carrier directly for updates on transit or delivery attempts. If a package is marked as delivered but cannot be located, customers must contact the carrier first to initiate an investigation. While we will assist when possible, we cannot guarantee reimbursement for packages that are confirmed delivered by the carrier.
Shipping fees are calculated at checkout based on the delivery address, package weight, and selected shipping method. These fees are non-refundable unless a return or refund is approved in accordance with our Return and Refund Policy. International customers should be aware that customs duties, taxes, import fees, or handling charges may apply. These charges are determined by the destination country and are the responsibility of the customer. We do not control these fees and cannot estimate their cost.
If a shipment is severely delayed or appears lost in transit, customers should contact us so we can assist in coordinating with the carrier. Resolution times may vary depending on the carrier’s investigation process. In cases where the carrier confirms that a package is lost, we may offer a replacement or refund at our discretion.
We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes take effect immediately upon posting to our website. Customers who continue using our services after revisions have been published are considered to have accepted the updated terms. For any questions regarding shipping, delivery, or order status, customers may contact us at team@funtraal.com.